Insurance Policy

Insurance
Policy

Redesigning Colombia's outdated medical record software into a fast, intuitive system for a national hospital network.

Role

UI/UX Designer

Duration

June 2020 - October 2021

Platforms

iOS - Android

Impact

Redesign outdated medical record

Project Goals

Design a new health record system to modernize medical data management and patient care for a national network of clinics and hospitals.

Tools

Figma

Figjam

Jira

Sketch

Miro

Photoshop

Illustrator

After Effects

Premiere

Trello

Invision

Notion

Problem

Colombian hospitals relied on outdated, overly complex medical record software that was frustrating for doctors and slowed down patient care.

Process

Discovery

Benchmarking

Discovery

Workshops

End to End processes

Researching

Customer Journey Map

Prototyping

Information Architecture

Wireframing

Design System

User Persona

Usability Testing

Flows / Wireflows

Heuristic Evaluation

User Interviews

Mentoring / Supporting Teams

SWOT

User interviews

Research

Benchmarking

Customer journey mapping

Wireframe

Information Architecture

Design system

Usability testing

User personas

Tools

Figma

Figjam

Jira

Sketch

Miro

Photoshop

Illustrator

After Effects

Premiere

Trello

Invision

Notion

The solution

Ran a mixed qualitative-quantitative research study with 10+ medical workers, translating their pain points into an easy-to-use, SaaS-based record system built for a national hospital network.

Impact

Interviewed and tested with 10+ doctors and medical staff (ages 25–50, varying tech proficiency), directly shaping the product. Restructured a sprawling, unreferenced information landscape (appointments, medications, treatments, family history, surgeries, controls) into a clear architecture. User testing showed strongly positive reception, with clinicians explicitly preferring the new design over their existing tools. Owned UI/UX decision-making while supporting team leadership and quality across the project.

My role

Salud Bolívar EPS

01.

The UX process for this project was remarkable. I had the opportunity to interview and investigate the challenges faced by doctors using record software. Effective communication with them was a crucial aspect of the development process.

02.

This is primarily a Software as a Service (SaaS) solution designed for medical centers seeking to modernize outdated software systems in this sector. Therefore, the user interface needed to be simple, intuitive, and unambiguous.

03.

Wireframing

We also had the opportunity to test wireframes, which helped us significantly reduce time and iterate on and correct initial assumptions based on the new results.

Effective Communication:

Team of over 60 professionals, navigating through challenges associated with diverse geographical locations (Poland, United States, Ireland, London, and Germany).

Agile & Time management:

Overcame time constraints and communication challenges inherent in a project with numerous devices, tasks, and stakeholders following agile methodologies.

QA & Testing:

Conduct thorough UI quality assurance by comparing the design with the production product and recommending enhancements. One by one thru all platforms.

04.

Prototyping

The prototype phase following the high-quality wireframes was relatively straightforward. We developed a small design system for the software and applied branding colors to maintain consistency with previous clients.

05.

Leading

Although I had an exceptional leader who entrusted me with significant responsibility for UI/UX decisions, working here essentially involved assisting her in leading our small team of three. Thus, I contributed not only to design but also to ensuring the quality and correctness of our work.

06.

Interviewing

I had the opportunity to conduct numerous interviews and tests for this product, involving more than 10 participants. This enabled us to gather valuable insights and understand the profound pain points experienced by our current users.

Information

Architecture

We had an extensive amount of scattered information, making it challenging to organize. While we had a clear vision of what we wanted the software to achieve—collecting comprehensive clinic records including appointments, medications, treatments, family medical history, surgeries, and controls—we lacked sufficient references, especially given the dearth of suitable options in the Colombian market. Consequently, we initiated the development of an information architecture, creating a comprehensive map to consolidate and clarify the structure of the pages and their content.

Wireframes for

Desktop

Although we had well-defined departments and developed polished wireframes, we found the need to iterate and enhance them. This arose particularly from significant insights gathered during initial user interviews, revealing that users prioritized time and energy efficiency in data entry and desired clear and rapid comprehension of the software interface. Consequently, we created new wireframes to refine the features identified in the initial versions.

Interviews &

User persona

For this project, gathering data and insights from users was crucial, particularly as our target users were doctors and medical personnel who dealt with diverse patient cases daily. They ranged from 25 to 50 years old, with varying degrees of technological proficiency. After engaging in discussions with them and sampling insights from 10 different users, we developed our user personas.

First Approach

& Testing

Once the initial prototypes were developed, we conducted structured interviews with medical professionals to gain both quantitative and qualitative insights into their needs and challenges. Recognizing the importance of comprehensively understanding user experiences, we engaged with them in one-on-one sessions, systematically guiding them through wireframe navigation and gathering valuable feedback. The response was overwhelmingly positive, with users expressing frustration with existing software solutions and praising our approach as a significant improvement. Their endorsement affirmed our commitment to enhancing their professional practices and provided valuable direction for further refinement.